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To Achieve Excellent Service, Medan City's DPMPTSP Standardizes ISO 9001:2015-Based Licensing Services
About The Project

To Achieve Excellent Service, Medan City's DPMPTSP Standardizes ISO 9001:2015-Based Licensing Services

Key Points: Focus on improving the Public Satisfaction Index (PSI) and accelerating permit processing times. MMM Consulting Group successfully assisted in the development of streamlined yet regul...

  • Clients

    Internal

  • Project Type

    Strategic Consulting

  • Date

    05 June 2025

  • Website

    N/A

Key Points: 

  • Focus on improving the Public Satisfaction Index (PSI) and accelerating permit processing times.
  • MMM Consulting Group successfully assisted in the development of streamlined yet regulatory-compliant SOPs. 

  • This standardization ensures that every service at the DPMPTSP delivers consistent, high-quality output.

    Quote: "Together with MMM Consulting Group, we are streamlining the bureaucratic process to make it more efficient. ISO 9001 is our quality promise to the public and businesses in Medan."